Privacy

Cath Collins Devon Ltd Privacy Policy  

Website address: http://www.cathcollins.com 

We take your privacy very seriously. This document outlines how we collect and use your data and gives you information about your rights.

Who are we? 

Cath Collins Devon Ltd. is a fragrance retailer with a registered address: 5 The Chambers, Vineyard, Abingdon-on-Thames, OX14 3PX. 

You can contact us at this address or via our customer service team: Telephone 01803 813 064 or info@cathcollins.com. 

For legal purposes, Cath Collins Devon Ltd. is known as the ‘data controller’. 

How do we collect information?

When you place an order online or by phone When an order is placed we gather all the information needed to process it. For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address (online) for fraud check purposes only. For marketing purposes, we will only contact you by phone, email or mail, if you have expressly given us permission to do that. As with all sensitive data we keep all of these details securely in our systems. We use a third party for our website, Create. Create manages and retains your contact information (see above list) securely so that we can process your order correctly. Our website carries an SSL certificate, which means that data is sent in a secure manner. All user data such as passwords are encrypted, meaning that it can’t be intercepted and decoded. To see Create’s privacy policy visit https://www.create.net/about/privacy-policy.

Your payment details are sent to and managed securely by our payment service provider, Sage Pay https://www.sagepay.co.uk/policies/security-policy We do not keep a record of your credit card, apart from the card type and last four digits for reference.

We follow a very strict protocol if your details are taken over the phone for payment. The telephone calls are not recorded and we always destroy your card details once they have been processed. 

When you opt in to receive marketing communications from us 

There are several ways you might do this, for example: using an online form giving your details to staff over the phone, at a fair or exhibition and explicitly telling them you want to receive emails, brochures, promotional literature when entering a competition or promotion and asking us to send you emails. You can opt out of email and marketing communication at any time by clicking the Unsubscribe link at the bottom of any email, or opt out of any marketing by contacting our customer services team: Telephone 01803 813 064 or info@cathcollins.com 

When you make a transaction at a fair or exhibition 

When you shop at a fair or exhibition you might be asked for your email address (and sometimes your name, address details, phone number). We do this so that we can understand and serve our customers better, and for example to make sure we know which offers you qualify for. You are not obliged to give this information and we will never send you an email promotion unless you have opted in to receive emails. 

When you contact us 

We sometimes keep records of communications we have with you so that we offer the best service to you and so that we can refer to them at a later date if we need to. As with all sensitive data, we keep these details securely. 

What do we do with your data?

When you place an order online or by phone, or make a transaction at a  fair or exhibition – marketing for marketing purposes we also use transaction data to analyse customer behaviour and to ensure we send you the most appropriate marketing (if you have said you want us to). For example, if you buy a certain product we might send you information relating to other products based on your purchase history if we want to know how many customers live in a certain area, we might generate a report to find that out. 

The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’. We have a legal obligation to keep this data for six years in case we need to refer to it. However, we will usually keep data for twelve years since your last interaction: customers who haven’t shopped with us for several years sometimes return to us. When you opt in to receive marketing from us We use any data you provide to us (at any time) as a way to send you the most relevant marketing. For example: if you have provided us with your date of birth we might send you a birthday offer if you have entered a competition for home fragrance we might send you marketing relating to that product range if you have given us an address in a certain area we might let you know about a new store opening or relevant fair/exhibition.

If you have not made a transaction with us, but you have opted in to receive marketing by email or any other method the legal basis for processing is called ‘consent’. We will keep personal data unless you tell us you no longer wish to receive marketing from us, in which case we will remove your opt-in, but keep non-transactional data for twelve years afterwards in case you change your mind. When you contact us We only use this data to answer your query, to refer to at a later date if necessary and to train our staff. We have a legal obligation to keep any recorded data for six years after which time it will be deleted from our databases. 

Sharing your data 

We do not share your data with any third party outside Cath Collins Devon Ltd. If, in the future this changes we will notify you. We do pass some data to third parties in order to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example: · courier companies (to send orders) · marketing agencies and mail house (to send out emails)  · data analysis companies (to provide us with tools to analyse our data)  · customer review companies (so you can leave feedback and we can improve our service to you). 

We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime. Your rights relating to personal data.

You have the right to access your personal data (to ask us what information we hold about you). You have the right to ask for your data to be deleted or corrected. 

You have the right to ask us to stop processing your data. You have the right to stop receiving marketing from us. For all of the above, please do get in touch via info@cathcollins.com. 

We will comply with your request as quickly as possible. 

Complaints 

If you have a complaint about the way we use your data please contact us at info@cathcollins.com. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/ 

Updated May 2018